Shipping Policy

1. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.
  • You will receive a confirmation email with tracking details once your order has been shipped.
  • In the event of delays due to high demand, stock availability, or unforeseen circumstances, we will notify you promptly.

2. Shipping Locations

We currently ship to:

  • United States (all states)
  • Kenya (major cities and towns)

3. Shipping Methods & Delivery Times

United States Orders

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days (available at an extra cost)

Kenya Orders (International Shipping)

  • Standard International Shipping: 10–21 business days depending on destination and customs clearance.
  • Expedited International Shipping may be available upon request (contact us for details).

⚠️ Note: Delivery times are estimates and may vary due to customs clearance, courier delays, or other factors beyond our control.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and chosen delivery method.
  • For international orders (Kenya), customers are responsible for all customs duties, taxes, and import fees. These charges are not included in our product or shipping prices.

5. Order Tracking

  • Once your order has shipped, you will receive an email with a tracking number.
  • Tracking may be limited in certain regions of Kenya.

6. Undeliverable or Lost Packages

  • If a package is returned to us due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
  • If your package is lost in transit, please contact us immediately. We will work with the courier to resolve the issue, but we are not responsible for delays or losses caused by third-party shipping carriers.

7. In-Store Pickup (Optional)

If you offer physical pickup (for U.S. or Kenya):

  • Customers may choose local pickup from our store/office at no additional cost.
  • We will notify you when your order is ready for collection.

8. Contact Us

If you have any questions about our Shipping Policy, please reach out:

📧 Email: [your email]
📞 Phone: [your phone]
📍 Address: [your business address]